Transcription services are relied on in the running of many different industries and businesses. These industries include the likes of the medical industry, where the level of accuracy of patients' medical notes is vital, as well as construction workers who are dealing with surveys and handovers on a daily basis.
Whatever the industry is, you want to make sure that the information you are sending over to be transcribed is going into the most trustworthy hands available. One of the first things you should find out and consider is if the company which you are planning on using uses an offshore or a UK transcription service.
What Is An Offshore Transcription Service?
An offshore transcription service is a transcription service which sends work off to other parts of the world for the transcription service to be carried out. A UK based transcription company can still operate offshore, this is because a lot of these companies employ people from all over the world as well as using a worldwide range of freelancers to take on their jobs.
Some of the main reasons that these companies hire these transcribers from all over the world is because they give a cheaper operating cost overall, meaning these companies can either offer their services at a cheaper, more competitive price, or make a larger profit.
If you are looking into using a transcription company that is slightly cheaper than others, but uses an offshore service there are lots of reasons as you should consider spending a little bit more money on one that operates within the UK.
Why Should You Choose A UK Transcription Service?
UK transcription services are a lot safer and a lot more accurate than companies that use an offshore transcription service for various different reasons.
One of the main issues with an offshore service is that as a company you have no idea where your data is actually going to. This means you do not know who is going to be completing the transcription process and how reliable they are. In some cases some of these transcribers have been found out to have been children. This is highly unethical and would most likely lead to a less accurate outcome. This also shows that these companies' standards in who they recruit are lower than transcription companies that are based within the UK.
Another really important aspect to consider is the fact that the countries that these offshore transcribers work from may not have data protection laws in place to protect your files. Most industries need to be assured that files which are being transcribed are not broadcasted outside of the company. If a company outside of the UK has different laws in place you risk this information being shared. You also risk not having protocols in place to support you if this was to happen.
As well as this other countries might not have the latest technology and security procedures that the UK has access to . This can result in data security not being as high of a priority. For this reason companies that require legal transcription, for example, should be extra cautious and should only consider using a company that uses transcribers that are based within the UK.
Despite the fact that companies that use offshore methods of transcription are slightly cheaper, this is probably due to the fact that there is a lack of support available to you if a privacy issue occurs.
Other Things To Consider When Looking Into Transcription Services
There are many things, as well as if they use offshore transcription, that you can look for when researching a company to do your transcribing. It is really important to find out if the company you are planning on using is reliable and trustworthy.
One thing you can do is look out for a few things on their website, you should look out for any security credentials and certifications as these are all things that a reputable transcription company should have and be able to provide. This is something that can be used as reassurance that you are looking into a company that can be trusted with your files.
You can also look for non- disclosure agreements (NDAs) as these agreements are legally bound contracts that state that any data you give the company can not be discussed or disclosed.
You can request details on how the transcription company you are looking into processes its data when making an inquiry. These processes and the way in which they store their data may differ from other companies, so it is probably best to ask these questions to assure that the company best suits what you need from a transcription company.
To Summarise
There are many things that you should log into before trusting someone with transcribing your files. Transcription Companies that are based in the UK and do not use offshore transcribers are going to give you the most accurate result as well as give you the most peace of mind when it comes down to privacy and support. The legal system that the UK has in place and the ethical standards it has in place when it comes to employment means that despite their services being more expensive, it assures that your data will be in the safest hands.
For these reasons it is recommended that you choose a UK transcription company, and consider doing your research on these companies before handing over the files to be transcribed. This is going to give you the safest service as well as make sure your files are transcribed to the highest standard.
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